Refund policy

Refund Policy

Last Updated: June 2026

At VeyVita, customer satisfaction is our top priority. We stand behind the quality of our products and proudly offer a 60-Day Money-Back Guarantee on eligible purchases.

Please read this policy carefully to understand your rights and responsibilities regarding returns and refunds.

60-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.

To initiate a return, please contact our support team at:

📧 info@veyvita.com

Our team will provide you with return instructions and assist you throughout the process.

Return Eligibility

To be eligible for a refund:

Your request must be submitted within 60 days of delivery.
The item must be returned in reasonable condition.
Proof of purchase may be required.
Customers must contact us before sending any items back.

Items returned without prior authorization may not be eligible for a refund.

Return Shipping

Customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.

We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.

Refund Process

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow:

3–7 business days for inspection and processing.
Additional time depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos or videos showing the problem

We will work with you to provide an appropriate solution, which may include a replacement, store credit, or refund.

Order Cancellations

Orders may be cancelled before they have been processed and shipped.

If your order has already been dispatched, it cannot be cancelled and must follow the standard return process outlined above.

Non-Refundable Situations

Refunds may not be granted in cases where:

The return request is submitted more than 60 days after delivery.
The product has been intentionally damaged or misused.
The customer refuses delivery.
The product is returned without prior contact with our support team.

Nothing in this policy affects any rights granted to consumers under applicable consumer protection laws.

Chargebacks & Disputes

If you experience any issues with your order, we encourage you to contact us directly before initiating a chargeback or payment dispute.

Our support team is committed to resolving customer concerns quickly and fairly.

Contact Information

For all return, refund, or warranty-related inquiries, please contact:

VeyVita
Operated by KaHo Ecom Limited
Company Registration Number: 67169839

Suite C, Level 7
World Trust Tower
50 Stanley Street
Central, Hong Kong