Shipping policy
Shipping Policy
Last Updated: June 2026
At VeyVita, we are committed to providing a smooth and reliable shopping experience for all customers worldwide. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Free Worldwide Shipping
We proudly offer FREE worldwide shipping on all orders.
There are no shipping fees added during checkout. The price displayed on our website is the price you pay, excluding any applicable taxes, duties, or customs fees imposed by local authorities.
Order Processing
All orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Times
Delivery times vary depending on your location and local carrier services.
Typical delivery estimates are:
- Singapore: 5–12 business days
- United States: 5–15 business days
- Canada: 5–15 business days
- United Kingdom: 5–12 business days
- Australia & New Zealand: 5–15 business days
- Europe: 5–15 business days
- Other International Destinations: 7–20 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other factors outside our control.
Order Tracking
Tracking information will be provided once your order has been dispatched.
Please allow up to 72 hours for tracking updates to appear after receiving your shipping confirmation email.
If you have not received tracking information within a reasonable timeframe, please contact our support team.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges determined by the destination country.
These charges are the responsibility of the customer and are not included in the product price unless otherwise stated.
VeyVita is not responsible for any customs delays or additional charges imposed by local authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at info@veyvita.com.
Once an order has been shipped, we cannot guarantee that changes can be made.
Lost, Delayed, or Damaged Packages
If your package arrives damaged, is significantly delayed, or appears to be lost in transit, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.
Delivery Confirmation
An order is considered delivered once the shipping carrier confirms successful delivery to the address provided during checkout.
Customers are responsible for ensuring that the delivery address is secure and accessible.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
VeyVita
Operated by KaHo Ecom Limited
Company Registration Number: 67169839
Suite C, Level 7
World Trust Tower
50 Stanley Street
Central, Hong Kong
We aim to respond to all inquiries within 24–48 business hours.